Industry News

Huawei Partners with PerSay for Voice Biometrics Alliance significantly increases PerSay's ability to deliver its voice biometrics products globally. Industry News, Posted 07 Apr 2010

BigHand Acquires nFlow Software Several key senior management changes follow the deal. Industry News, Posted 07 Apr 2010

Chordiant Enhances Outbound Communication Across Customer Experience Solutions New addition to the Cx Solutions Suite enables more personalized customer engagements to multiply customer lifetime value. Industry News, Posted 07 Apr 2010

Royal 4 Systems and Vangard Voice Systems Partner The deal promises to deliver an affordable warehouse voice productivity solution to price-sensitive warehouse markets. Industry News, Posted 06 Apr 2010

Salmat VeCommerce Identifies with Salmat Brand and Extends Services Portfolio The company also appoints a new general manager for the EMEA region. Industry News, Posted 06 Apr 2010

MetroPCS Launches Fully Automated Voice Mail-to-Text Service Customer voicemail is converted to text and delivered as text messages or email with sound files attached. Industry News, Posted 06 Apr 2010

IVR Technology Group Announces iCAN Services iCAN is a feature-rich, streamlined approach to automated telephony services that allows clients to set up applications with little or no set up fees and quick turnaround. Industry News, Posted 06 Apr 2010

TopVOX Certifies Motorola’s WT4090 VOW for Use with Pick by Voice Motorola's WT4090 VOW added to TopVOX hardware portfolio. Industry News, Posted 05 Apr 2010

Nuance Launches Dragon Dictation for iPad Optimized for iPad, free new dictation app lets users speak text for email, documents, status updates, notes, and more. Industry News, Posted 05 Apr 2010

Nuance Names New Healthcare Head Former Siemens Health Services CEO will lead efforts to transform the healthcare documentation industry. Industry News, Posted 01 Apr 2010

Goober Releases Free VoIP and IM Apps for iPhone and iPod Touch Goober VoIP for the iPhone saves up to 90 percent on mobile VoIP calls. Industry News, Posted 01 Apr 2010

Nuance Announces TALKS 5.0 for Touchscreen Phones Assistive mobile phone screen reader now supports Series 60 5th Edition phones and features new exploration mode for navigation of apps. Industry News, Posted 31 Mar 2010

VoiceWalker Releases Voice over IP Suite Company promises 45 percent savings versus traditional phone services. Industry News, Posted 31 Mar 2010

One Call Now Is First Message Notification Service To Release iPhone App New mobile application allows users to send and manage group notification on the go. Industry News, Posted 31 Mar 2010

Virtual Hold Technology and MAC Source Communications Partner The deal extends the availability of virtual queuing solutions. Industry News, Posted 30 Mar 2010

Hawaiian Telcom Selects uReach Technologies for Messaging Services The carrier focuses on customer win-back and retention with high-value offers. Industry News, Posted 25 Mar 2010

Voxeo Launches Cloud Communications API with Worldwide Presence and Twitter Support Tropo now supports Twitter, SMS, IM, and voice interactions from anywhere to any application. Industry News, Posted 25 Mar 2010

Nuance Powers Voice-to-Text Messaging on Cisco Unity Connection Platform Cisco SpeechView with Nuance Voice-to-Text improves communication and boosts productivity for today's mobile enterprise workforce. Industry News, Posted 24 Mar 2010

ZoomSafer Enables Drivers to Send and Receive Voice-Powered Texts and Emails Hands-free service further minimizes distracted driving Industry News, Posted 23 Mar 2010

Calabrio Unveils Software-Based Contact Center Suite in Web 2.0 Framework Also new Calabrio Speech Analytics identifies customer service issues, detects trends, and improves agent performance. Industry News, Posted 23 Mar 2010

PLEXTALK Pockets are now Audible-Ready New device enables PLEXTALK Pocket users to access the Audible.com library of books, newspapers and magazines, and more. Industry News, Posted 22 Mar 2010

SpeakWrite Offers Transcription Application for iPhone, BlackBerry, and Android The company brings cost-effective smartphone transcription services to legal and business sectors. Industry News, Posted 22 Mar 2010

Microsoft Uses Yap's Speech Cloud for Voice Messaging Sprint subscribers can now speak text messages and email. Industry News, Posted 22 Mar 2010

Nuance Brings Natural Language Speech Recognition to Audi A8 2010 Audi A8 now features one-shot destination entry, music search, and more powered by Nuance's speech engine Industry News, Posted 19 Mar 2010

Cloudvox Boosts Platform With New Options Pay-as-you-go pricing, worldwide phone numbers, and conference call API round out the offerings. Industry News, Posted 17 Mar 2010

Convergys Forms Alliance with MicroAutomation Partnership will deliver relationship management solutions to customer-intensive entities to drive superior customer experience. Industry News, Posted 17 Mar 2010

CosmoCom Powers Cloud-Based Contact Center Offering from Ukraine/Russian Systems Integrator Sunflower Communications tolls out premier hosted contact center services in former Soviet republics. Industry News, Posted 17 Mar 2010

Voxware Adds IBM WebSphere and Red Hat Enterprise Linux Support New IT technology options expand choices for enterprise-level deployments of thin-client voice applications in warehouses. Industry News, Posted 17 Mar 2010

Plum Voice Partners with Tyler Technologies to Provide Its VoiceXML IVR Platform Plum Voice's IVR technology will enhance the account management functionality of Tyler's citizen-facing application designed for local governments and municipalities. Industry News, Posted 16 Mar 2010

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