Industry News

Aspect to Release Aspect Unified IP 6.5 Aspect Software's new Aspect Unified IP 6.5 Voice over Internet Protocol contact center solution will be available June 28. Industry News, Posted 13 Jun 2007

SpeechSwitch Completes Reseller Agreement with ABC Telecom SpeechSwitch and ABC Telecom have partnered for the deployment of a voice recognition solution. Industry News, Posted 13 Jun 2007

Eckoh and Genesys Announce Strategic Technology Partnership Genesys Telecommunications Laboratories has joined forces with Eckoh to address the rapidly growing market for hosted self-service solutions. Industry News, Posted 13 Jun 2007

Fastlink Launches First Middle Eastern Speech Recognition System Fastlink has just launched Hala, the first automatic speech recognition (ASR) system in the Middle East and first to accommodate the Arabic language. Industry News, Posted 13 Jun 2007

ONSITE3 Offers Voice-to-Text Conversion for E-Discovery Onsite3 added voice-to-text conversion capabilities to its Electronic Evidence Enterprise (E3) Platform for fast Electronic Discovery processing. Industry News, Posted 13 Jun 2007

Avaya Is Set to Go Private Two private equity firms rather than a competitor are acquiring the company in a deal valued at about $8.2 billion; analysts see it as positive, but wonder what might have been under a rival. Industry News, Posted 06 Jun 2007

SpeechSwitch Launches Online Audio Production Store SpeechSwitch recently contracted with Holdcom to create a branded online audio production store, offering audio marketing tools like message-on-hold solutions and voice prompt production for telephone call processing and Web audio applications. Industry News, Posted 05 Jun 2007

Icarus Studios Selects Vivox to Deliver Voice to 3D Online Worlds Vivox signed a deal with Icarus Studios to integrate the Vivox Precision Studio SDK with the Icarus Developer Tools Suite, offering online virtual world developers a full-featured voice solution. Industry News, Posted 05 Jun 2007

Switchvox Now Interoperable with Cbeyond’s BeyondVoice Switchvox's PBX phone systems for small and mid-sized businesses are now interoperable with Cbeyond's SIP Trunking service, BeyondVoice with SIPconnect. Industry News, Posted 05 Jun 2007

Metro One Signs Contract with One Communications Under a new agreement signed last week, Metro One Telecommunications will provide its enhanced directory assistance and other services to subscribers of competitive local exchange carrier One Communications. Industry News, Posted 05 Jun 2007

Active Voice Adds Visual Dimension to Messaging Active Voice, a provider of voice mail, unified communications, and speech-activated solutions, will release VideoMail, an application that will allow users to create and deliver video messages and screen captures via e-mail. Industry News, Posted 05 Jun 2007

CosmoCom Upgrades Unified Customer Communications Platform CosmoCom recently released CosmoCall Universe (CCU) version 5.1, containing major system enhancements based on customer experience and feedback. Industry News, Posted 05 Jun 2007

j2 Takes Voice Services Global LOS ANGELES -- j2 Global Communications, a provider of outsourced, value-added messaging and communications services, has expanded its voice service into eight additional European markets. Industry News, Posted 05 Jun 2007

SoundBite Communications Releases Autopayment Interface BURLINGTON, Mass. -- SoundBite Communications released the SoundBite Agentless Direct Collect autopayment interface for its customer communications platform yesterday. Industry News, Posted 29 May 2007

ICT GROUP and UTOPY Announce Strategic Marketing Partnership ICT Group and UTOPY announced a strategic partnership and co-marketing agreement under which ICT GROUP will use the UTOPY speech analytics software for agent-facing quality, training, and process improvement programs. Industry News, Posted 29 May 2007

Call Genie, TELUS Sign MOU Call Genie has signed a memorandum of understanding (MOU) with Canadian telecommunications provider TELUS for the use of its Enhanced Voice Directory (EVD) solution for business category search in the United States. Industry News, Posted 29 May 2007

One Voice Adds Mohave Wireless to Growing List of Wireless Customers One Voice Technologies and Mohave Wireless have signed a multiyear contract that will allow Mohave to offer One Voice's MobileVoice services, which include group conference calling, reading and email- and voice-to-text messaging, along with One Voice's Talking Telephone Book. Industry News, Posted 29 May 2007

VoiceSignal Announces Strategic License Agreement with Pantech VoiceSignal and Pantech Group have entered into a new three-year strategic license agreement which gives Pantech the ability to develop voice-enabled mobile phones using all of VoiceSignal's applications. Industry News, Posted 29 May 2007

VuBotics and MagneticTime to Co-Develop Speech and Reading Application VuBotics and MagneticTime recently announced a strategic partnership to develop software combining MagneticTime's speech technology software with VuBotics' VuIT advanced reading technology. Industry News, Posted 29 May 2007

VoIPshield Security Suite Debuts VoIPshield Systems announced the VoIPshield Security Suite, a comprehensive set of VoIP security applications purpose-built to protect VoIP networks. Industry News, Posted 29 May 2007

GotVoice Announces Voicemail-to-Email Solution GotVoice launched GotVoice Business Services, providing a voicemail-to-email solution for existing work or private branch exchange (PBX) voicemail systems and handsets. Industry News, Posted 29 May 2007

PATLive Releases Voice Broadcasting Service PATLive released its Voice Broadcasting System last week after several months of beta testing. PATLive's Voice Broadcasting Service enables organizations to simultaneously contact multiple people. Industry News, Posted 29 May 2007

New Asia VP at Aspect Software Aspect Software has named Lui Simhua as vice president of the Asia Pacific and Middle East region. Industry News, Posted 29 May 2007

Syniverse Names David Hitchcock as CFO Syniverse Technologies named David W. Hitchcock as chief financial officer. Hitchcock joins Syniverse from Alcatel-Lucent, where he has held the position of chief financial officer for North America since 2006. Industry News, Posted 29 May 2007

Telecom Upgrades Network with Ditech Noise Cancellation Telecommunications provider Global Crossing will use Ditech Networks Voice Quality Assurance (VQA) technology to enhance the voice quality of calls received from international destinations on the Global Crossing Ready-Access on-demand audio collaboration services network. Industry News, Posted 29 May 2007

SpeechCycle to Work with University to Expand Recognition SpeechCycle and Ulm University in Germany have forged a partnership to develop new methodologies in the area of telephony-based speech recognition. Industry News, Posted 29 May 2007

Sybase Expands into Telematics and Embedded Devices Sybase iAnywhere is enhancing its presence in the telematics and embedded devices markets by enabling embedded applications to provide intelligent user interfaces and context-aware user interactions. Industry News, Posted 29 May 2007

PlayStation Portable Gets Voice/Video Call Features LONDON -- Sony's PlayStation Portable will benefit from the addition of wireless broadband functions, following a deal Sony has signed with BT. Industry News, Posted 29 May 2007

VoiceSignal Releases Next Generation of VSpeak WOBURN, Mass. - The latest version of VoiceSignal's VSpeak embedded text-to-speech solution is now available in English, French, German, Italian, and Spanish. Industry News, Posted 23 May 2007

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