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Nemesysco Appoints VoicePrism as U.S. Reseller
Nemesysco, a provider of voice analysis technologies, earlier this week signed a reseller agreement with VoicePrism to promote Nemesysco's advanced voice analysis solutions across the United States, with an emphasis on business solutions for market research, call centers, and human resources.
Industry News,
Posted 29 Aug 2007
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SpeechCycle Adds Tech Support for Windows Vista
SpeechCycle, a provider of on-demand, voice self-service technical support solutions for cable and telecommunication providers, now provides automated troubleshooting for high-speed Internet users with the Windows Vista operating system through its LevelOne Broadband Agent service.
Industry News,
Posted 15 Aug 2007
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Voicemail Solution Launched in El Salvador
Digicel, the fastest-growing mobile operator in the Caribbean, has launched Mpathix Voicemail to its wireless subscribers in El Salvador.
Industry News,
Posted 15 Aug 2007
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Plum Voice Announces Availability of IVR Store Locator
Plum Voice, a provider of interactive voice response (IVR) systems, hosting, and professional services, announced earlier this week the immediate availability of the Plum Store Locator, a location-based-search IVR application.
Industry News,
Posted 15 Aug 2007
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GIPS Video Solution to be Used in Oracle Communicator
Oracle on Monday disclosed plans to incorporate the Global IP Solutions (GIPS) VoiceEngine Multimedia LSVX video codec into Oracle Communicator, a SIP/SIMPLE-based PC softphone client that allows communications service providers to set up sessions including voice and video calling, presence status, and instant messaging.
Industry News,
Posted 15 Aug 2007
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LumenVox Selected for Avaya DeveloperConnection Program
Avaya selected LumenVox last week to join its DeveloperConnection program, promoting the development, compliance-testing, and co-marketing of third-party solutions that are compatible with its own solutions.
Industry News,
Posted 08 Aug 2007
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8x8 Introduces Packet8 Virtual Office Call Center Solution for SMBs
8x8 yesterday expanded the market for its Packet8 Virtual Office hosted iPBX phone service with a new, fully integrated hosted call center solution designed specifically for small to medium-sized businesses with call center operations of less than 100 seats.
Industry News,
Posted 01 Aug 2007
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SoundBite Voice Messaging Solution Integrated into the Akcelerant Framework
Akcelerant Software and SoundBite Communications yesterday announced a strategic alliance that will incorporate SoundBite's automated voice messaging solution into the Akcelerant Framework workflow and business process automation suite for the financial services industry.
Industry News,
Posted 01 Aug 2007
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CSG to Acquire Prairie Voice Services
Customer-service provider CSG Systems International will acquire Omaha, Neb.-based interactive-messaging-service provider Prairie Voice Services for approximately $39 million.
Industry News,
Posted 01 Aug 2007
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Autonomy Recording Solutions Now PCI Compliant
Autonomy expanded its advanced call and computer screen recording security features to enable enterprise customer contact centers recording strategies to comply with the Payment Card Industry (PCI) Data Security Standards.
Industry News,
Posted 01 Aug 2007
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j2 Global Adds New Countries to Voice Service Offerings
j2 Global Communications expanded coverage for its Onebox, Onebox Receptionist, and eVoice Receptionist product lines to Austria, Belgium, Germany, Portugal, Spain, Switzerland, and Hong Kong.
Industry News,
Posted 01 Aug 2007
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Polycom’s HDX 4000 Series Offers High-Def Apps
Polycom earlier this week released its HDX 4000 series executive desktop video conferencing systems with a complete UltimateHD experience for voice, video, and content-sharing capabilities.
Industry News,
Posted 25 Jul 2007
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Five9’s New Release Incorporates Real-Time Call Center Analytics with Microsoft Excel
Five9 yesterday announced the immediate availability of the Five9 Virtual Call Center 6.0, which features real-time call center dashboards within Microsoft Excel and provides call center supervisors with the ability to analyze call center performance metrics and make decisions based on real-time information.
Industry News,
Posted 25 Jul 2007
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Genesys Brings Multimedia Virtual Meetings to the iPhone
Genesys earlier this week became the first company to bring full virtual meeting capabilities to users of Apple's new iPhone. The standards-based AJAX technology of Genesys Meeting Center 4.0 allows users to join a voice and Web meeting through the iPhone's Safari browser.
Industry News,
Posted 18 Jul 2007
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NeoPhonetics Tool Assesses VoIP Readiness
Telephony provider NeoPhonetics earlier this week launched the Network Assessment Tool to help companies considering a Voice over Internet Protocol (VoIP) solution determine whether its cabling, switching, routers, and network bandwidth are VoIP-compatible in a matter of minutes.
Industry News,
Posted 18 Jul 2007
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TuVox Names VUI Design Center Leader
TuVox has named Silke Witt-Ehsani as the vice president of its TuVox Design Center for VUI Design and Speech Science.
Industry News,
Posted 11 Jul 2007
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Aptuit Introduces Aptuit IVRS powered by Clarix
Aptuit yesterday introduced Aptuit IVRS powered by Clarix, a fully Web-integrated interactive voice response (IVR) system for companies performing drug trials.
Industry News,
Posted 11 Jul 2007
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