Industry News

Snom, Digium Enter Strategic Partnership Companies announce premier interoperability agreement. Industry News, Posted 31 Oct 2007

Active Voice Advances Unified Messaging Solution Unified messaging provider continues to innovate with upcoming release of Repartee version 10.0 Industry News, Posted 31 Oct 2007

NMS Communications' Open Access Products Now Available for Novell Teaming + Conferencing NMS Open Access media processors enable single-click live voice calling directly from Novell Teaming + Conferencing for on-demand voice collaboration Industry News, Posted 31 Oct 2007

Frost & Sullivan Recognizes Tellme for Excellence in Hosted Voice Self-Service Analyst firm Frost & Sullivan on Wednesday honored Microsoft's Tellme subsidiary with its 2007 North American Award for Product Line Strategy, recognizing the company for its development and deployment of large-volume voice services and platform solutions and its insight into customer needs and product demands. Industry News, Posted 26 Oct 2007

BigHand Releases Mobility Suite for Instant Remote Digital Dictation Mobility tools offer efficiency boost via on-the-spot remote working and hardware convergence for professionals Industry News, Posted 23 Oct 2007

NSC Launches Multimedia Search Engine Solution spots spoken words in online multimedia files Industry News, Posted 23 Oct 2007

Fluential Develops Speech Translation System for Physical Therapy Fluential is developing an English/Spanish speech translation system for physical therapy that will enable physical therapists to communicate with their non-English-speaking patients without an interpreter. Industry News, Posted 23 Oct 2007

Angel.com Promotes Two Senior Executives Sam Aparicio named CTO; Ashish Soni promoted to VP of Technology and Operations Industry News, Posted 23 Oct 2007

MicroAutomation Releases an Analytics Solution for the Utilities Industry MicroAutomation has developed a Utilities Analytics solution to specifically help utility service providers monitor the efficiency of their call centers. Industry News, Posted 23 Oct 2007

Parus Interactive Awarded Patent for Speech-Activated Remote System Management Innovation enables remote access to home and commercial systems Industry News, Posted 23 Oct 2007

SpeechCycle Certifies Performance of Automated Agents for Holly Connects Platform Complex call automation is now available on the Holly Connects Platform as a premises-based managed service or hosted solution Industry News, Posted 23 Oct 2007

Voxeo Expands Service Delivery Throughout Europe European subsidiary now delivers 5,000 concurrent call capacity Industry News, Posted 23 Oct 2007

GIPS Offering Developers Free Test Drive of Click-To-Talk Lite Call centers can now offer true Click-To-Talk for end customers with GIPS Click-To-Talk VoIP solution Industry News, Posted 23 Oct 2007

Nuance Introduces Nuance Care Analytics "No Blind Spots" Approach Delivers Comprehensive Contact Center Analytics Paired With Action Plans that Increase Automation and Improve the Customer Experience Industry News, Posted 23 Oct 2007

NMS Technologies Now Rated Avaya-Compliant NMS Communications yesterday announced that its Vision Media Gateway and SS7 Signaling Server are compliant with key IP telephony and contact center solutions from Avaya. Industry News, Posted 12 Sep 2007

WinScribe Names New Marketing VP WinScribe hired Brian Allan, a 20-year veteran in emerging technology markets, as its vice president of global marketing. Industry News, Posted 12 Sep 2007

Microsoft, Siemens VDO Team on Car Systems Microsoft's in-car technology is getting a boost via a deal with Germany's Siemens VDO Automotive. The two firms will collaborate on a next-generation of on-board communication, navigation and entertainment systems Industry News, Posted 12 Sep 2007

Comverse Launches Converged Communications in America Comverse, a supplier of software and systems enabling network-based multimedia enhanced communication and billing services, this week announced the launch of MyCall Converged Communications for the American market. Industry News, Posted 12 Sep 2007

Siemens Partners with INTECON to Provide UC to the Federal Government Siemens Communications and INTECON entered into a strategic partnership that will enable both companies to better service customers in the public and private sectors. Industry News, Posted 12 Sep 2007

Nexidia Offers Accelerated Speech Analytics Nexidia today announced the availability of the Nexidia QuickStart Solution suite. Industry News, Posted 05 Sep 2007

ZANTAZ Introduces Consolidated Archive of All Information Sources, Including Voice Zantaz yesterday unveiled plans to power its Digital Safe archiving software with Autonomy's advanced Intelligent Data Operating Layer (IDOL) and IDOL Speech technologies to provide a full spectrum of proactive information management capabilities. Industry News, Posted 05 Sep 2007

Nuance and ClickFox Expand on Analytics Solution Nuance Communications and ClickFox today announced a series of new customers for Nuance Consumer Insight, powered by ClickFox. Industry News, Posted 05 Sep 2007

MicroAutomation Releases Healthcare Analytics Solution MicroAutomation developed and implemented a Healthcare Analytics solution to help major healthcare providers monitor the efficiency of their call centers. Industry News, Posted 05 Sep 2007

Nuance and Jingle Networks Enter Strategic Partnership Nuance Communications and Jingle Networks, operator of the 1-800-FREE 411 directory assistance (DA) service, earlier this week forged a strategic partnership that will allow Jingle to use technology and services from Nuance to enhance the overall consumer experience for 1-800-FREE411 callers. Industry News, Posted 29 Aug 2007

West Partners With Holly Connects To Expand Speech Solutions Capability West Interactive will install the Holly Connects Voice Platform as part of its suite of hosted and managed speech and interactive voice response (IVR) solutions. Industry News, Posted 29 Aug 2007

MetroPCS Offers Free Unlimited Voice-Activated Directory Assistance Wireless carrier MetroPCS Communications earlier this week launched Metro411 Premium, a free and unlimited voice-activated directory assistance product to its customers. Industry News, Posted 29 Aug 2007

Philips Partners with Verdatum to Expand Speech to US Legal Market Under a new partnership agreement, legal documentation services provider Verdatum will integrate SpeechMagic speech recognition technologies from Royal Philips Electronics into its digital dictation solution to provide attorneys with a fully automated dictation and speech recognition workflow Industry News, Posted 29 Aug 2007

Vivox Powers Voice Chat for New Dungeons & Dragons Insider Vivox will be the voice chat provider for Wizards of the Coast's new Dungeons & Dragons Insider, offering hosted and managed voice communication services that are customized for and integrated into D&D Insider. Industry News, Posted 29 Aug 2007

Intelleca Launches South Africa’s First Contact Center On-Demand Service CosmoCom partner Intelleca recently introduced the first hosted Contact Center On-Demand (CCOD) service in South Africa, and just completed a roll-out of the solution at two customer sites. Industry News, Posted 29 Aug 2007

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