Industry News

ACLD Selects VoxLock to Enhance Data Security Non-profit will deploy VoxLock as the second factor of voice authentication for its consumer information system. Industry News, Posted 29 Jan 2008

New Hampshire Newspaper Selects VoicePort Union Leader installs CircPort onDemand to field inbound customer service calls. Industry News, Posted 18 Jan 2008

Voiceserve Acquires VoipSwitch Provider of cell phone services over the Internet buys VoIP platform vendor for $3 million. Industry News, Posted 18 Jan 2008

CallCopy Solution Rated Avaya-Compliant CallCopy's call recording module was determined this week to be compliant with telephony and contact center solutions from Avaya. Industry News, Posted 18 Jan 2008

Convergys Names Canadian VP Industry News, Posted 15 Jan 2008

CallCommand Changes Name to OneCommand CallCommand, provider of integrated communications solutions, announced Monday that it has renamed itself to OneCommand. The new name is meant to indicate the company's focus on unified communications and customer retention in its core automotive dealer market. Industry News, Posted 02 Jan 2008

MicroAutomation Releases Hosted Application for Healthcare Insurance Providers MicroAutomation recently began marketing a hosted, automated solution for use in healthcare insurance companies' wellness and disease management programs. MicroAutomation partnered with Message Technologies, Inc., (MTI) to provide hosting services for the solution. Industry News, Posted 02 Jan 2008

Nauta Acquires an Equity Stake in Agnitio Nauta's entry will allow Agnitio to consolidate its leadership position in the voice biometric market and accelerate its international expansion. Industry News, Posted 24 Dec 2007

New VoIP App for iPhone and iPod-Touch New Raketu iPhone Web application allows users to make free calls and send SMS text messages internationally. Industry News, Posted 11 Dec 2007

PIKA and Voxpilot Combine to Offer VoiceXML Capabilities Formula T1/E1 Gateway now supported by Voxpilot Open Media Platform. Industry News, Posted 11 Dec 2007

Planet Payment Adds Voice Authentication Company incorporates PerSay's voice processing capabilities into its product set. Industry News, Posted 11 Dec 2007

Avaya Solutions Rated SIP-Compliant Business telephony solutions provider Avaya announced today that it became the latest vendor to receive SIPconnect Compliant certification. Industry News, Posted 06 Dec 2007

Chant Keeps the World Talking with Technology with Latest Toolset New speech utility suite empowers speech-enabled application developers with essential tools. Industry News, Posted 05 Dec 2007

New Patent Covers Self-Service Dialogue System GyrusLogic awarded a U.S. patent for self-service conversational system and application development methodology Industry News, Posted 05 Dec 2007

Loquendo Adds TTS7 to VoxNauta Platform Loquendo today announced that the latest release of Loquendo TTS (version 7) is now available with the latest release of Loquendo VoxNauta platform (version 7.0), as well as with Loquendo MRCP Server 7 (previously known as Loquendo Speech Suite). Industry News, Posted 05 Dec 2007

Philips Adds Languages to Healthcare Application SpeechMagic now available for Slovenian and Canadian English, bringing the total number of languages to 25. Industry News, Posted 04 Dec 2007

ECT Signs Televoting Contract Deutsche Telekom implements Europe's most powerful televoting platform, with a capacity of several thousand calls per second. Industry News, Posted 04 Dec 2007

The Reading Eagle Deploys VoicePort’s CircPort OnDemand The Reading Eagle has deployed VoicePort's hosted IVR application to field circulation phone calls. Industry News, Posted 27 Nov 2007

Cisco Certifies Zeacom's Communications Center Zeacom achieves formal IVT certification for its unified communications offering for the SMB market. Industry News, Posted 20 Nov 2007

Lambert Smith Hampton Deploys Digital Dictation from BigHand U.K. property consultancy Lambert Smith Hampton completed the roll out of digital dictation software from BigHand to drive efficiency and enable work-sharing between secretaries across five office locations. Industry News, Posted 20 Nov 2007

Leaco Rural Telephone Co-op Selects VoiceVerified to Protect Customers Leaco's Verbal ID is the nation's first deployment of a voice biometric identity authentication service by a telephone company. Industry News, Posted 13 Nov 2007

DIRECTV Expands its NICE SmartCenter Environment Provider of digital television entertainment to implement the solution in five sites for 2,700 agents. Industry News, Posted 13 Nov 2007

Angel.com Partners with TARGUSinfo Partnership expanded between Angel.com voice solution and TARGUSinfo On-Demand Information Services Industry News, Posted 13 Nov 2007

SpeechStorm Opens Office in Scotland New location follows Stirling Council choice of SpeechStorm to measure call center service quality. Industry News, Posted 13 Nov 2007

Valerie Wilson Travel Contracts Reservation Center for Call Center Services Valerie Wilson Travel, a New York-based travel management company, contracted with Reservation Center to offer clients after-hours call support services, including VIP Desk services, beginning next month. Industry News, Posted 13 Nov 2007

Intervoice Introduces Speaker Verification with New Banking Application Financial institutions offer customers fraud protection, satisfy government compliance mandates with Intervoice Banking 4.0. Industry News, Posted 13 Nov 2007

Phillips Pledges Continued Support for Medical Community As the volume of medical information is expected to double, so too will the need for effective speech-based reporting systems. Industry News, Posted 01 Nov 2007

BroadSoft Launches VoIP Mash-Up with Salesforce.com New mash-up integrates BroadSoft VoIP platform with Salesforce CRM applications, allowing users to access advanced voice features. Industry News, Posted 31 Oct 2007

Fluency Voice Expands Hosted Speech Self-Service Solutions to North America Fluency Partners with Message Technologies to make speech self-service more accessible in North America. Industry News, Posted 31 Oct 2007

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